About the job

Job Title: Administrative Assistant

Department: Operations

Reports to: Operations Manager / Director

Job Summary:

As an Administrative Assistant at our jewellery company, you will play a vital role in ensuring smooth operations and supporting the overall efficiency of the office. You’ll be responsible for handling a range of administrative and clerical tasks, coordinating with team members, and providing essential support to maintain high standards in customer service and internal operations. This position requires a strong sense of organization, attention to detail, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

1. Office Administration:

- Oversee daily office activities to ensure a smooth and efficient operation.

- Manage communication and scheduling, including emails, calls, and appointments.

- Handle office supplies inventory and coordinate maintenance needs.

2. Customer Service Support:

- Assist in handling customer inquiries, requests, and follow-ups.

- Support the sales and customer service teams to ensure a positive client experience.

- Coordinate customer orders, invoicing, and delivery schedules with accuracy.

3. Sales & Inventory Coordination:

- Maintain records of stock levels and sales, helping to coordinate orders with the inventory team.

- Support the inventory team by documenting product details, including SKUs, descriptions, and pricing updates.

4. Marketing Support:

- Collaborate with the marketing team on campaigns, social media postings, and events.

- Assist with promotional materials, ensuring consistent brand messaging and product information.

5. Document Management & Reporting:

- Organize and maintain digital and physical files, including invoices, client information, and order records.

- Generate regular reports on sales, inventory, and customer feedback for management review.

6. Team Support:

- Act as a point of contact between departments to facilitate communication and project follow-up.

- Provide administrative support to team members, assisting with ad hoc tasks as needed.

Qualifications:

- Education: Bachelor’s degree in business administration or a related field preferred.

- Experience: Minimum of 1-2 years of experience in an administrative role, preferably in the retail or jewellery industry.

- Skills: Proficiency in Microsoft Office Suite, excellent communication and organizational skills, attention to detail, and the ability to handle sensitive information with confidentiality.

Desired Traits:

- Strong multitasking abilities and time management skills.

- A passion for the jewellery industry and a keen eye for detail.

- Proactive and self-motivated with the ability to work both independently and as part of a team.

Working Conditions:

- This position typically operates in a professional office environment.

- Occasional travel may be required for events or trade shows.

Requirements added by the job poster

Bachelor's Degree
Can start immediately
4+ years of work experience with Microsoft Office

Symetree Fine Jewels

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