About the job

Area(s) of responsibility

Description

Assignment Title: Senior Technical Consultant CRM

Assignment Description

Overall Position Responsibilities

Follow established customizing guidelines and best practices
Contribute to a knowledge-sharing attitude within module team globally
Contribute to module team meetings as decided/required
Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in module team
Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team
Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them

Overall Technical Qualifications & Key Responsibilities

Good technical knowledge in CRM WEB UI
Extensively worked in CRM Sales and Marketing process
Work experience in BRF (Business Rule Framework)
Experience in SMARTFORMS and ICF (Internet Communication Framework) services
In depth knowledge in CRM One Order Framework
Extensively worked in BAdI’s, RFC functional modules, Actions and Events in CRM
Experience in developing Interfaces (Involving Idoc’s)
Good Knowledge of Performance Optimization Techniques
Good Knowledge in CRM Middleware
Work Experience in Workflow (Mainly in CRM)
Conceptual Functional Knowledge in CRM Sales, Marketing and Service Process
Experience from working in implementation/rollout projects
Excellent communication & presentation skills
Experience of the SAP Service Parts Management integrated scenarios would be appreciated (CRM, ECC, SCM)
Experience in IPC routines would be appreciated

Overall Position Competencies

Able to analyze and solve day to day issues from business with-in agreed SLA.
Experience in handling Change requests and problem management
Ability to scope, prepare TS , script and execute interface tests
Strong analytical, problem solving, and conceptual skills.
Good coordination with team members and customers is must
Excellent communication skills, make presentations, participate and/or drive workshops
Experience in working with global/international teams will be considered

Additional requirement (Is Must)

Should be willing to work on CET shift to support & on EST shift occasionally depending on need
On-Call for extended hour support
Available on phone to attend to any major issues
Support testing and be there for weekend supports if needed for Infra related changes

Comments On Experience & Skills

We are already on our journey to S4 HANA, this position would also bring the opportunity to work on the migration from CRM to S4HANA.

Comments on Conditions

Willing to work on CET shift